At Tinnala, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help!
Eligibility for Returns
- Items must be returned within 30 days from the date of purchase.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Sale items are not eligible for return unless they are defective or damaged upon receipt.
Return Process
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Contact Us: To initiate a return, please email our customer service team at support@orderintouch.com with your order number and reason for return.
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Prepare Your Package: Securely pack the item(s) in the original packaging, if possible. Include your proof of purchase and any additional information requested by our customer service team.
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Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
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Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. We will notify you of the status of your refund after the inspection.
Refunds
- If your return is approved, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
Exchanges
- If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately at support@orderintouch.com with details and photos of the defect or damage. We will arrange for a replacement or refund.
Contact Us
If you have any questions about our Return Policy, please contact us at support@orderintouch.com. Our team is here to assist you and ensure your shopping experience with Tanafashion is seamless and satisfying.
