What are you looking for?
Search
Shipping & Delivery
At Tinnala, we are committed to ensuring that your shopping experience is smooth and enjoyable from start to finish. Below is the information regarding our shipping and delivery process for our unique Gothic style apparel.
Shipping Methods & Costs
- Standard Shipping: We offer standard shipping for a flat rate of $6.99. Delivery typically takes 7-14 business days, depending on your location.
- Express Shipping: For those who want their items faster, we offer express shipping for $12.99. Delivery is usually within 3-5 business days.
Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Please note that during high-demand periods, order processing times may be slightly delayed.
International Shipping
- We are pleased to offer international shipping to most countries. International shipping rates and delivery times vary depending on the destination.
- Customers are responsible for any customs and import taxes that may apply. Tinnala is not responsible for delays due to customs.
Tracking Your Order
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or through the carrier's tracking portal.
Delivery Issues
- If you have any issues with your delivery, such as a lost or damaged package, please contact our customer service team at support@orderintouch.com. We are here to help resolve any issues and ensure your satisfaction.
Thank you for choosing Tinnala for your Gothic style fashion needs. We look forward to serving you and hope you enjoy your shopping experience with us!